Universal Credit Contact Number

Call the Universal Credit contact number on the number above for assistance with your Universal Credit application, advice on how to claim or to report a delayed Universal Credit payment.

Universal Credit Customer Service

If you have a question relating to an existing Universal Credit claim or need assistance with completing your application, call Universal Credit customer service on the number above. Universal Credit is a form of Government benefit, as a monthly payment for people who are out of work or on a low income. It is a replacement for other benefits and it’s being rolled out across the UK. The amount you get depends on your income and circumstances. When you call, you will be greeted with a fast-paced welcome message which will inform you that you claim for Universal Credit online, and also find out more information via the website. The message will also warn you that the call will be recorded for training purposes. You will be asked to hold to speak to an adviser. During busy periods, you may be asked to hold the line until an adviser becomes available.

Universal Credit Number 0800

You can get in contact with the Universal Credit 0800 number by dialling 0800 328 5644. The Universal Credit 0800 number does not cost you any extra than a normal call and will put you through to a Universal Credit customer services team member.

Eligibility for Universal Credit

To find out if you’re eligible for Universal Credit, call the number above . When you call this number, you’ll be able to speak to a HMRC representative who will help you find out if you’re eligible. You can claim as a single person or in a couple, as long as you’re over 18 and below State Pension Age, have less than £16,000 in savings and you’re not in full time education or training. For more information about the specific circumstances and exemptions when qualifying for Universal Credit, call the number above.

Claiming Universal Credit

There are several different ways to claim Universal Credit. Firstly, you can call the number above to speak to a HMRC adviser who will walk you through the application and claims process. If you are unable to apply for Universal Credit over the phone, you can claim online. If your application has been successful, you’ll be asked to attend an interview at your nearest Job Centre. You’ll have to accept a ‘claimant commitment’ to ensure that you complete tasks to entitle you to your claim, such as looking for work.

Reporting a Change of Circumstances

You risk your Universal Credit being stopped if you don’t inform HMRC about a change in circumstances. You can do this quickly and easily by calling the number above. Some of the changes that you must report include finding a job, having a child, changing your address, changing your bank details, your rent increasing/decreasing or becoming too ill to work. If your Universal Credit is overpaid, you’ll have to repay if you didn’t report a change in circumstances.

Universal Credit Payments

If you don’t keep up with your claimant commitment, your Universal Credit could be stopped or reduced – this is known as sanctioning. If you get a sanction, call the number above for advice about what to do next. You can also call this number if you feel that you were sanctioned unfairly. If you’re struggling financially, you might be able to get a hardship payment during your sanction, which you’ll pay back when your payments resume. To request a hardship payment, call the number above.

Making an Appeal

You can appeal a range of decisions relating to Universal Credit – your initial claim amount, the amount you’ve been awarded and any sanctions. You can make an appeal by calling the number above, where you’ll speak to a Universal Credit adviser about your situation and why you believe a decision made by HMRC is unfair. If your appeal is investigated and you’re still not happy, you can appeal to the Social Security and Child Support Tribunal.

Universal Credit Opening Hours

Department Opening Hours
Customer Service Monday-Friday: 8am-6pm
Saturday: Closed
Eligibility Monday-Friday: 8am-6pm
Saturday: Closed
Sunday: Closed
Claims Monday-Friday: 8am-6pm
Saturday: Closed
Sunday: Closed
Change of Circumstances Monday-Friday: 8am-6pm
Saturday: Closed
Sunday: Closed
Payments Monday-Friday: 8am-6pm
Saturday: Closed
Sunday: Closed
Appeals Monday-Friday: 8am-6pm
Saturday: Closed
Sunday: Closed

Other Ways to Contact Universal Credit

To apply for Universal Credit online, click here.

You can get HMRC help through Twitter here.

Universal Credit Postal Address

Universal Credit, Freepost Plus RTEU-LGUJ-SZLG, UC Post Handling Site B, Wolverhampton, WV99 1AJ