UK Customs Contact Number

When travelling abroad it is possible to buy and bring some items home with you, for personal use, and this is regulated by the UK Customs. It’s important to know the rules regarding this when you travel, you can speak to the UK Customs representatives to get a clear indication of what you can bring home.

UK Customs contact numbers

Department
Phone Number
Opening Times
General Enquiries
0843 178 4335
Monday to Friday 7am to 6pm Closed weekends and Bank Holidays
Arrivals from the EU
0843 178 4332
Monday to Friday 8am to 6pm Closed weekends and Bank Holidays
Arrivals from outside of the EU
0843 178 4334
Monday to Friday 8am to 6pm Closed weekends and Bank Holidays
Banned and restricted goods
0843 178 4336
Monday to Friday 8am to 6pm Closed weekends and Bank Holidays
Declaring goods to customs
0843 178 4337
Monday to Friday 8am to 6pm Closed weekends and Bank Holidays
Imports and Exports
0843 178 4338
Monday to Friday 8am to 6pm Closed weekends and Bank Holidays

General overview

You can phone the UK Customs general number on 0843 178 4335, to speak to them about general enquiries about what it is possible to bring in to the UK from when travelling abroad. They will be able to offer information on the kinds of products that can be brought in without the needs of having to pay any duty or tax.

Arrivals from the EU

You can phone the number 0843 178 4332 to speak to UK Customs team members about bringing goods back to the UK from the EU. They will be able to inform you of the amounts of items you’re allowed to bring back, as well as the terms that you must abide so that you don’t need to pay any duty or tax.

You can also use this number to find out if the country you are travelling to falls within the EU for customs purposes.

Arrivals from outside of the EU

Phone the number 0843 178 4334 to speak to customer service members about the UK customs rules for bringing goods in from outside of the EU, as these can vary from when you’re travelling within the EU. To ensure that your goods fall within your duty-free allowance you phone this number.

Banned and restricted goods

There are certain items that are banned and restricted from being brought into the UK, you can get full information on this when you phone the number 0843 178 4336.

There are certain goods that need a special licence also, which you can find out about by phoning this number.

Declaring goods to customs

If you would like any further information about the items you need to declare to UK Customs you can phone the number 0843 178 4337. When you phone this number they will be able to give you detailed information about specific products, the amounts you can buy and what you can’t bring back with you.

You can also use this number to find out about the duty and tax fees that may apply to specific products you’re looking to bring back. They can also inform you of where to declare the items and give a rough indication of what sort of payment you can expect, plus information on how you can pay for this duty or tax.

Imports and Exports

If you are looking to start importing or exporting goods you can speak to the UK Customs representatives on the number 0843 178 4338. Here they will be about to provide information on the import duties and VAT you will have to pay. They can also provide information about commodity codes, import licences, EORI numbers, proforma invoices and more.

Other ways to contact UK Customs

You can write to the HMRC regarding any questions that you might have regarding custom reliefs, importing and exporting goods. Address your letters to the below.

Department
Address
CITEX Written Enquiry Team
HM Revenue and Customs – CITEX Written Enquiry Team 
Local Compliance S0000 
Newcastle 
NE98 1ZZ 
United Kingdom