Pensions Credit Helpline

0800 99 1234

If you are interested in finding out more about the Pensions Credit or have any questions about what your pension credit will be once you reach state pension age, then you can call the helpline number on 0800 99 1234 for any help you might need.

Pensions Credit

The Pensions Credit is aimed for people who have reached the State Pension qualifying age who are living in Great Britain. The payments are made up from Guarantee Credit and Savings Credit, and are paid to members of the public who have reached past retirement age and are no longer able to support themselves, so their payments that they have earned both from the government and from saving throughout their life are repaid to ensure a healthy lifestyle.

Pensions Credit Helpline

If you find that you need to speak to someone at the Pensions Credit Helpline in regard to your pension credit, you can call and someone will be able to answer any questions you might have, including whether you should be paid your pensions credit yet, or how much you are owed in pensions credit when your pension begins.

General Enquiries

You may have some general enquiries regarding your Pensions Credit and the payments you will be receiving, and you can find that any queries you have can be answered by a member of the team when you call the helpline and they will be able to listen to your questions and make sure that you are getting all of the information that you need regarding the Pensions Credit service and its payments/future payments to you and your loved ones.

Change in Circumstances

If you have experienced a change in your circumstances that you believe could affect your current or future Pensions Credit and would like to know how this could change things, or you would simply like to inform the helpline of the changes, then you can call and someone will be able to register these changes and let you know how they can affect your pension.

Carer Benefits

If you are a carer who is also applicable to Pension Credit then you are able to apply for certain benefits that will overlap the payment of your Carer’s Allowance and Pension Credit, as you can’t have both benefits paid to you at the same time. To find out more about the limitations that apply to receiving extra payments, you should call and someone will be able to discuss your current Pensions Credit or Carer’s Allowance payments with you and answer any questions you might have about the changes that can be made.


To find out if you are eligible to apply for Pensions Credit, you can call the helpline on 0800 99 1234 and a member of the team will be able to discuss the criteria that you must fit to retrieve your Pensions Credit, and how your pension will be applied to you.

Make a New Claim

To make a new claim for your Pensions Credit, you can contact the helpline by calling 0800 99 1234 and you will be able to discuss the reasons for your claim, and they will make sure to let you know whether your claim is valid as well as helping you to receive your payments if the claim is verified.


If you have a complaint about the service you have received regarding your Pensions Credit, or you are unhappy with the amount of Pensions Credit that you have been paid and would like to register it as an issue, then by calling you can have your complaint noted and a member of the team will try their best to make sure that the problem is dealt with as quickly as possible.

Pensions Credit Helpline Contact Numbers

Pensions Credit Opening Hours
Head Office Mon-Fri 8am-6pm
General Enquiries Mon-Fri 8am-6pm
Change in Circumstances Mon-Fri 8am-6pm
Carer Benefits Mon-Fri 8am-6pm
Eligibility Mon-Fri 8am-6pm
Make a New Claim Mon-Fri 8am-6pm
Complaints Mon-Fri 8am-6pm

Other ways to contact Pensions Credit Helpline

You can also contact the Pensions Credit Helpline by sending them a letter addressed here:

HM Revenue and Customs
Chillingham House
Benton Park View
NE98 1ZZ
United Kingdom

and someone will make sure to read and respond to your letter as soon as they can.