Maternity Allowance Contact Number

0843 178 4192

If you need to contact a member of the maternity allowance customer service team please call 0843 178 4192 to discuss payments or entitlement.

Maternity Allowance Contact Numbers

Department Phone Number Opening Hours
Head Office 0843 178 4192 Weekdays,08:00am – 18:00pm
Eligibility 0843 178 4193 Weekdays,08:00am – 18:00pm
Payments 0843 178 4194 Weekdays,08:00am – 18:00pm
Claiming 0843 178 4195 Weekdays,08:00am – 18:00pm
Complaints 0843 178 4196 Weekdays,08:00am – 18:00pm
Appealing 0843 178 4197 Weekdays,08:00am – 18:00pm
Impact on Other Benefits  0843 178 3554 Weekdays,08:00am – 18:00pm
Change of Circumstances/
0843 178 3554 Weekdays,08:00am – 18:00pm

Maternity Allowance – 0843 178 4192

You can contact the Maternity Allowance head office regarding a number of things such as checking your eligibility, following up your claim, reporting a missing payment, investigated unexpected changes to your other benefits once you started receiving maternity allowance, reporting a change in circumstances for example changes in partner’s income or deciding to go back to work, or to inquire about general information about maternity allowance to speak to someone about any of these enquiries please call 0843 178 4192.

Maternity Allowance Eligibility – 0843 178 4193

To claim Maternity Allowance for 14 weeks, your baby must be due on or after this year’s cut-off date. To check dates regarding 14-week Maternity Allowance, you can call the contact line on 0843 178 4193 or check the Government website.  To claim for 39 weeks you must either be employed and not eligible for statutory maternity pay, you’re self-employed and pay class 2 national insurance or you have stopped working. for 39-week maternity allowance, you must have also been employed or self-employed for at least 26 weeks and earing (or classed as earning) £30 a week or more for at least 13 weeks (the weeks do not have to be together). You may still be eligible for if you have recently stopped working, it does not matter if you have had different jobs or periods of being unemployed. To find out if you are eligible for Maternity Pay please call 0843 178 4193 to speak to somebody from the team, when applying for Maternity Allowance, you will need to provide a few things. A proof of income, for example, any original payslips. A certificate of small earnings exemption (if applicable for the 14/15 tax year). Proof of the baby’s due date e.g a letter from a doctor or a midwife, or a MATB1 certificate. An SMP1 form (this is only needed if you have been refused statutory maternity pay by your employer). You may also need to provide details of your partner’s income, depending on your claim.

Statutory Maternity Pay

You are eligible for Statutory Maternity Pay from your employer if you have been employed by the same employer for 26 weeks and you receive at least £112 (before tax) per week from your earnings. You can begin to receive your statutory maternity pay 11 weeks before your baby is due, and will be paid for a total of 39 weeks. If you are not eligible for statutory maternity pay, you may still be eligible for Maternity Allowance. For more information on Statutory Maternity Pay (including whether you are entitled to it) or Maternity Allowance, call the Maternity Allowance team on  and ask to be put through to an advisor or a member of staff who can discuss the different maternity benefits and eligibilities with you. Alternately, you can go to a benefits centre, one-stop shop or jobcentre and ask to speak to an advisor there for more information.

Maternity Allowance Payments – 0843 178 4194

If you are entitled to receive Maternity Allowance for 39 weeks, you will receive either £139.58 a week or 90% of your average weekly earnings (whichever is less). If you are receiving Maternity Allowance for 14 weeks, you will be paid £27 a week. Maternity Allowance is paid every 2 or 4 weeks directly into your bank account. Payments can start 11 weeks before your baby is due. You can begin to receive your statutory maternity pay 11 weeks before your baby is due, and will be paid for a total of 39 weeks. For the first 6 weeks, you will receive 90% of your average weekly earnings, whatever they may be. After this time, you will receive a flat rate of £139.58 per week for the next 33 weeks. Payment of your statutory maternity pay is transferred to you the same way as your salary is, which usually means using bank transfers and direct debit. If you are not eligible for statutory maternity pay, you may still be eligible for Maternity Allowance. Call the payments on 0843 178 4194 to team to discuss this or if there have been some problems with your payments.

Claiming Maternity Allowance – 0843 178 4195

Claiming for Maternity Allowance is as simple as filling out an MA1 form. To get your maternity allowance forms, simply find your nearest benefits office and ask for one there, apply online at the official DWP website, or call the Maternity Allowance team on 0843 178 4195 to ask to have one of the MA1 forms posted to you. You will be able to claim for 39 weeks, and this will remain the case if you are self-employed and paying Class 2 National Insurance; self-employed with a Certificate of Small Earnings Exception, or you’ve recently stopped working. If for 26 weeks of the 66 weeks before your baby is due, you happen to be married; in a civil partnership; self-employed or unemployed; do unpaid voluntary work; have a spouse or partner who is registered as self-employed, or you are not eligible for Statutory Maternity Pay, you may still be entitled to claim Maternity Allowance for 14 weeks.

Impact on other Benefits – 0843 178 4196

The Maternity Allowance you receive can affect your other benefits, such as Council Tax Reduction; Housing Benefit; Employment and Support Allowance; Income Support; bereavement benefits and Carer’s Allowance. You will not be entitled to Jobseeker’s Allowance while receiving Maternity Allowance. To discuss with a member of the team whether your benefits will be affected by your Maternity Allowance please call 0843 178 4196.

Appealing – 0843 178 4197

You should have a decision on your claim within 14 working days of applying. If you’re not happy with the decision, you must ask for mandatory reconsideration before appealing. You can make an appeal after doing so to the Social Security and Child Support Tribunal. Their contact number is 0843 178 4197 and you will need to fill out some forms that you can request them to send you or you can find the forms on the website.

Change of Circumstances/Miscarriages – 0843 178 3554

You may still be entitled to claim Maternity Allowance for 39 weeks if you’ve recently stopped working; have had different jobs or have had periods of unemployment. Any change in your circumstances or your partner’s circumstances must be reported immediately to your local Jobcentre Plus or by calling 0843 178 3554. If you have unfortunately suffered a miscarriage or stillbirth you may still be entitled to Maternity Allowance. If your baby is stillborn from the 24th week of your pregnancy or born alive at any point during the pregnancy (premature) you will still be entitled to Maternity Allowance.

Other ways to contact the Maternity Allowance team

For a hassle-free way to check your own entitlements to Maternity Allowance, you can use the free calculator tool which allows you to input your details and estimate your likely levels of income using maternity benefits. This will help you estimate your total Statutory Maternity Pay, or your Maternity Allowance if you don’t qualify for SMP. With this information, you can budget more effectively to make sure you aren’t caught out at this critical time, and work ahead of time to supplement your income if necessary. Concerned employers can also use the Maternity and Paternity calculators to check how much maternity/paternity allowance or adoption pay their employee is entitled to, and budget accordingly to ensure their employees can take the best possible care of themselves and their new arrival.

Maternity Allowance Head Office Address

Department Address
WV98 1SU.


Printed Books Should Have Same VAT Rate As Digital, Says International Monetary Fund

The International Monetary Fund (IMF) has suggested that the same amount of VAT should be applied to printed books and media as to books-VATdigital, to create a fairer market for publishers.

Printed books are currently one of the few items that are entitled to zero-rate VAT. These also include some food items and children’s clothing.

However, the IMF has argued that it is unfair for physical books and literature to be zero-rate when e-books, digital movies and music files are subject to the standard 20%.  In the Fund’s latest assessment of the economy, in which it looked at possible solutions for reducing debt and boosting the UK’s  financial growth, it has called for VAT to be made equal across all literature platforms.

The latest report said:

[quote]”Revenue measures could include reducing tax expenditures (such as VAT zero-ratings).”[/quote]

The IMF did not specify which items should be eligible for the proposed increase; however, a recent report commissioned by the European Commission suggested that physical books should be the first things to lose the zero-rate.

Reducing zero-rate VAT on printed  literature would create a balanced, single rate of VAT across all digital and physical platforms, it said.

But others, like the European Commission vice-president Neelie Kroes, doesn’t agree. She stated that she would prefer it if taxes were “equalised downwards”.

So far, Germany has lowered the rate of VAT on its audiobooks to just 7%, and is planning to make a similar reduction for its e-books. Meanwhile, France and Luxembourg have reduced their rates on digital media to 5.5% and 3% respectively.

When Europe declared a 20% VAT rate for e-books, the rule was criticised by consumers, publishers and organisations alike. The International Publishers Association (IPA) called it “discrimination” against digital media and said the situation was “technophobic, backward and unfair”.

IPA secretary general Jens Bammel called the European approach “a mess.” She said:

[quote]”It stands in the way of digital migration. With major markets like Brazil and Mexico making e-books exempt from VAT, Europe is in danger of getting left behind.

“We need consistent treatment for all book formats, and the most logical way to achieve this is by reducing VAT on e-books.”[/quote]

From January 1 2015, new VAT legislation in the EU will come into play which will tax services like broadcasting, telecoms and electronically supplied services (including e-books) at their place of consumption.

UK booksellers and literary organisations are pushing for the e-book VAT to be scrapped, which would indeed create the level VAT playing field that the IMF so desperately wants to see.

MPs Push For VAT Cut On British Tourism Trade

MPs and other high-profile campaigners are joining forces to push for a lower rate of tourism VAT in the UK in a bid to strengthen its presence in the trade.tourism-VAT-uk

The campaign, called the CUT Tourism VAT campaign, aims to bring the rate of VAT on accommodation and attractions in the UK from 20% to just 5%. It is thought the move may help to encourage people to take more holidays in the UK, as well as drawing more people from overseas to visit and take trips.

The reduced cost of holidaying the UK would also be likely to place Britain on a more equal footing with other high-tourism countries in Europe, many of which have already decreased their VAT rates on tourism.

Chairman of the campaign Graham Wason said:

[quote]”This campaign is about more than just tourism. It’s about the people, communities and jobs driven by it right across the country.”[/quote]

He added that ministers ought to “take a long term view”, and said that cutting VAT would “offer a vital lift” to many areas that have “been forgotten for too long”.

The UK is one of the just four European countries yet to cut its rate of VAT on tourist-related services. France and Spain charge just 10% VAT on hotels and holiday parks, whilst Germany charges less at 7%.

Countries like Portugal, Holland and Belgium currently levy just a 6% VAT rate on all their hotels, holiday camps and tourist attractions. Travel Weekly has calculated that a one week family holiday in south-west France in a mobile home would cost nearly £150 less than the same holiday in Britain’s Bognor Regis.

The CUT Tourism VAT campaign has become so influential that besides involving around 60 cross-party MPs, it has also received backing from the likes of The Sun, the British Hospitality Association, and some major international brands. It has been newly termed within the media as the ‘Give Us a Break’ campaign.

Dozens of small B&Bs, family-run attractions and zoos have also risen to support the cause.

Nick Varney, chief executive of theme park operator Merlin Entertainments, said:

[quote]”We have a fantastic tourism product in this country, with the most beautiful countryside, beaches, landscapes and premier league attractions.

“There are also some superb hotels and brilliant B&Bs out there. We should try and give them a break and do something good for the economy.”[/quote]

The Sun newspaper has begun a petition among its readers to show the government just how much impact a VAT cut on tourism would have.

Tax Credits Helpline Phone Number

0843 557 3382

Tax credits are a form of state benefit which is available for those who are looking after children, on low incomes or working with a disability. Call 0843 557 3382 to get in touch with the Tax Credits Office for assistance with your claim.

Tax Credits Contact Numbers

You can call the helpline numbers below seven days a week during these opening hours. The helplines will close on Christmas Day, Boxing Day, New Year’s Day, and Easter Sunday.

Phone Number
Opening Times
General Enquiries
0843 557 3382
(Mon-Fri) 8am – 8pm
(Sat) 8am – 4pm
(Sun) 9am – 5pm
Joint Claims
0843 557 4984
(Mon-Fri) 8am – 8pm
(Sat) 8am – 4pm
(Sun) 9am – 5pm
Backdate a Claim
0843 557 3698
(Mon-Fri) 8am – 8pm
(Sat) 8am – 4pm
(Sun) 9am – 5pm
Update Information
0843 178 3408
(Mon-Fri) 8am – 8pm
(Sat) 8am – 4pm
(Sun) 9am – 5pm
Authorization and Appointees
0843 178 3409
(Mon-Fri) 8am – 8pm
(Sat) 8am – 4pm
(Sun) 9am – 5pm
Appeals and Complaints
0843 178 3410
(Mon-Fri) 8am – 8pm
(Sat) 8am – 4pm
(Sun) 9am – 5pm

General Enquiries

Call 0843 557 3382 if you have general enquiries for the Tax Credit Office, such as questions about your eligibility to claim Tax Credits. If you provide some information, HMRC can even give you an estimate of how much you’ll be paid. You’ll need to know your National Insurance Number, details of benefit and childcare support payments, your income, and the number of hours you work. You can call to request a new claims form, which will be sent to you within 2 weeks. Once you return the form, it can take up to 5 weeks to process your new claim.

Joint Claims

If you’re married or you live together, you and your partner can’t claim Tax Credits separately. Call 0843 557 4984 for help with making a joint claim. Under some conditions, you don’t need to make a joint claim and can claim Tax Credits without your partner. This could be if your partner lives abroad or if you don’t have any children. If you already have a joint claim but you and your partner separate and no longer live together, contact HMRC to change your claim.

Backdate a Claim

When you make a new claim, HMRC automatically backdates it by 31 days. If you claim other benefits such as Income Support, JSA, or ESA, you’ll have to ask if you want HMRC to backdate your Tax Credits claim. To do this, call 0843 557 3698 and ask about backdating your claim. If you are a refugee or qualify for some disabilities benefits, you can also backdate your claim for more than 31 days as long as you apply within a month of qualifying for these statuses.

Update Information

If you need to report a change in circumstances or a mistake in your claim information, call 0843 178 3408. If you don’t keep your information correct and up to date, HMRC could charge you a fine of up to £300 or £3,000. Whenever HMRC overpays your tax credits as a result of incorrect information, you’ll have to make repayments to them. If you start work or claim benefits which affect your eligibility for tax credits, you need to call this number to let HMRC know.

Authorization and Appointees

Call 0843 178 3409 if you want to organize someone else’s tax credits on their behalf. Request a TC689 form so that the person can authorize you to speak with HMRC for them. If you don’t do this, they will have to confirm their identity with HMRC and agree for them to speak to you every time you call. If the person has a disability and can’t manage their own tax credits, you can also become an appointee. The person’s tax credits will then be paid directly to you. If your child is under or over 16 and has a baby, you can claim tax credits for both of them.

Appeals and Complaints

If you think your tax credits are wrong or want to dispute an overpayment decision, call 0843 178 3410. You can also make a general complaint if you think the Tax Credits Office is guilty of unfair treatment. Call for advice and information on the process of submitting a dispute form or requesting a mandatory reconsideration. If your tax credits do turn out to be wrong, HMRC will make adjustments to your payments. In the event that the Tax Credits Office made a mistake, you can claim back any costs for phone calls or postage.

Other Ways to Contact the Tax Credits Office

For online assistance, tweet to @HMRCcustomers. HMRC Customer Services are available on Twitter from 8am-10pm every day except Sundays, when they’re online 9am-10pm. They only provide general help, so don’t provide personal details or ask about specific cases.

You can write to HMRC using the following addresses. Send requests and returns of new claims or renewal forms to the relevant address shown in the table. Direct your complaints or change of circumstances notification letters to the customer services address only.

New Tax Credit Claims
Tax Credits Claims
HM Revenue and Customs
United Kingdom
Tax Credit Renewal Forms
Tax Credit Office
HM Revenue and Customs
United Kingdom
Customer Services
HM Revenue and Customs
Tax Credit Office
United Kingdom

Labour Propose Corporation Tax Rise

The Labour Party will confirm next week that it will raise Corporation Tax if it is elected next year. The party is also considering a tax break in order to equalise the way that debt and equity finance for companies is treated.

Ed Balls, the Shadow Chancellor is allegedly going to say that he is examining the case for an ‘allowance of corporate equity’ as part of proposed reforms to encourage businesses to think more long-term. He will reiterate the party’s intention to reverse Government plans currently in place to cut Corporation Tax in April by 1% because it believes that cutting and then freezing business rates on premises is of a higher priority. This move means that Labour will be committed to maintaining the most competitive corporation tax rate in the G7. This stance could still give the party room to increase the tax if it wins the next General Election. Corporation Tax Helpline

Currently, the UK’s corporation tax rates are much lower than other G7 countries following a series of cuts by the Government in the last few years. Canada has the lowest rate at the moment of 26.3 per cent.

The Labour Party is also considering an allowance for Corporate Equity, an idea that has been floating around since the 1980s in order to address the way that Britain and its tax system favours debt finance over equity finance, as critics believe that this can lead to an over-reliance on debt.

Versions of this have been introduced in Italy and Belgium but the policy could prove to be very expensive. When asked about the idea, Mr.Balls said that he and his party were pursuing ‘big ideas’.

Separately, Labour leader Ed Miliband kicked off a week of economic announcements by saying that he would transfer £30 billion worth of funding from central Government to local Governments.