NHS: Helpline

To get in touch with a member of the NHS Helpline team, call them using the number above. Doing so will connect you to someone who can help you with any queries you may have regarding a service that the NHS provides.

About the NHS

The NHS was founded in 1948 and was set out in order to provide comprehensive care for the UK public. The NHS in Wales used to be apart of the NHS in England, however, it is now apart of the Welsh Assembly. The NHS is publicly funded by general taxations and national insurance contributions made by everyone in the UK. The majority of healthcare is free on the NHS, and prescriptions from the doctor have a set price for any medication. Dental treatment is different and is not free on the NHS. If you require dental work, you will be expected to pay for your consultation as well as your treatment. A survey in late 2015 highlighted how happy the UK public was with the NHS, with only long waiting times and complaints of long hours for staff factoring into the negatives. For more information on the history of the NHS, ring the number above and we will connect you to a member of staff from the NHS helpline.

Below is a video provided by Sky News regarding information on the NHS and their current services. For more information, you can also ring the number above and we will put you through to a member of staff who can help you with any questions you may have. Alternatively, you can also visit the NHS website, where you will find an array of information on the history of the NHS and their plans for future care of patients.

NHS Opening Hours

Department Opening Hours
Helpline Mon-Fri 8am-7pm,
Sat 9am-1pm
NHS Appointments Mon-Fri 8am-7pm,
Sat 9am-1pm
NHS Online Mon-Fri 8am-7pm,
Sat 9am-1pm
NHS Prescriptions Mon-Fri 8am-7pm,
Sat 9am-1pm
NHS Pensions Mon-Fri 8am-7pm,
Sat 9am-1pm

NHS Appointments

The NHS has evolved over the years since it’s conception and gives out millions of pounds annually to organisations that ensure the health of the UK public. In the last year, the NHS has devised a 5-year plan in order to improve some services on its agenda. The whole system has effectively been redesigned with a greater focus on prevention, as well as identifying the necessary improvements needed within the organisation.

In order to make, change or cancel an appointment, you can call the NHS Appointments team on the number above.

NHS Online

To save time and emergency appointments, the NHS has devised an online service in which you can match your symptoms to a database of illnesses on the NHS website. You can also call 111, an alternative to 999, in which you can talk to a trained phone advisor about your symptoms. If your symptoms seem serious, your advisor may ask you to head to A&E or ring an ambulance. If your symptoms do not seem serious, you will be asked to make an appointment with your GP in order for them to prescribe you with the right medication. For more information on this service from the NHS, ring the number above and we will put you in contact with a member of staff who can further your query. Alternatively, you can visit the NHS choices website where will you find information regarding self-diagnoses.

For more information about the online service with the NHS, call their helpline.

NHS Prescriptions

You can receive free prescriptions on the NHS if you are over 60, under 16, are aged 16,17, or 18 and are in full-time education, if you are pregnant, or if you have a medical exemption certificate. For information on medical exemption certificates, ring the number above and a member of staff from the NHS will help you with your query. For information on repeat prescriptions, or for help regarding a prescription, call the team.

NHS Pensions

If you work for the NHS, you are entitled to a pension scheme. For more information on this scheme, and for more information on what happens to your family in the event of your death, visit this dedicated NHS website.

For information on pensions, call the number above.

Other Methods of Contacting the NHS

One way of contacting the NHS Helpline is by writing them a letter. Address your letter to the following address, and someone will aim to be in contact with you within two weeks.

NHS England
Phoenix House, Topcliffe Lane
Wakefield, WF3 1WE

You can also contact representatives of the NHS on their social media channels. Their Twitter is the most prominent way of doing this, and you should receive a reply as soon as possible.