If you need to contact a member of the maternity allowance customer service team please call 0843 178 4192 to discuss payments or entitlement.
Maternity Allowance Contact Numbers
You can contact the Maternity Allowance head office regarding a number of things such as checking your eligibility, following up your claim, reporting a missing payment, investigated unexpected changes to your other benefits once you started receiving maternity allowance, reporting a change in circumstances for example changes in partner’s income or deciding to go back to work, or to inquire about general information about maternity allowance to speak to someone about any of these enquiries please call 0843 178 4192.
Maternity Allowance Eligibility – 0843 178 4193
To claim Maternity Allowance for 14 weeks, your baby must be due on or after this year’s cut-off date. To check dates regarding 14-week Maternity Allowance, you can call the contact line on 0843 178 4193 or check the Government website. To claim for 39 weeks you must either be employed and not eligible for statutory maternity pay, you’re self-employed and pay class 2 national insurance or you have stopped working. for 39-week maternity allowance, you must have also been employed or self-employed for at least 26 weeks and earing (or classed as earning) £30 a week or more for at least 13 weeks (the weeks do not have to be together). You may still be eligible for if you have recently stopped working, it does not matter if you have had different jobs or periods of being unemployed. To find out if you are eligible for Maternity Pay please call 0843 178 4193 to speak to somebody from the team, when applying for Maternity Allowance, you will need to provide a few things. A proof of income, for example, any original payslips. A certificate of small earnings exemption (if applicable for the 14/15 tax year). Proof of the baby’s due date e.g a letter from a doctor or a midwife, or a MATB1 certificate. An SMP1 form (this is only needed if you have been refused statutory maternity pay by your employer). You may also need to provide details of your partner’s income, depending on your claim.
Statutory Maternity Pay
You are eligible for Statutory Maternity Pay from your employer if you have been employed by the same employer for 26 weeks and you receive at least £112 (before tax) per week from your earnings. You can begin to receive your statutory maternity pay 11 weeks before your baby is due, and will be paid for a total of 39 weeks. If you are not eligible for statutory maternity pay, you may still be eligible for Maternity Allowance. For more information on Statutory Maternity Pay (including whether you are entitled to it) or Maternity Allowance, call the Maternity Allowance team on and ask to be put through to an advisor or a member of staff who can discuss the different maternity benefits and eligibilities with you. Alternately, you can go to a benefits centre, one-stop shop or jobcentre and ask to speak to an advisor there for more information.
Maternity Allowance Payments – 0843 178 4194
If you are entitled to receive Maternity Allowance for 39 weeks, you will receive either £139.58 a week or 90% of your average weekly earnings (whichever is less). If you are receiving Maternity Allowance for 14 weeks, you will be paid £27 a week. Maternity Allowance is paid every 2 or 4 weeks directly into your bank account. Payments can start 11 weeks before your baby is due. You can begin to receive your statutory maternity pay 11 weeks before your baby is due, and will be paid for a total of 39 weeks. For the first 6 weeks, you will receive 90% of your average weekly earnings, whatever they may be. After this time, you will receive a flat rate of £139.58 per week for the next 33 weeks. Payment of your statutory maternity pay is transferred to you the same way as your salary is, which usually means using bank transfers and direct debit. If you are not eligible for statutory maternity pay, you may still be eligible for Maternity Allowance. Call the payments on 0843 178 4194 to team to discuss this or if there have been some problems with your payments.
Claiming Maternity Allowance – 0843 178 4195
Claiming for Maternity Allowance is as simple as filling out an MA1 form. To get your maternity allowance forms, simply find your nearest benefits office and ask for one there, apply online at the official DWP website, or call the Maternity Allowance team on 0843 178 4195 to ask to have one of the MA1 forms posted to you. You will be able to claim for 39 weeks, and this will remain the case if you are self-employed and paying Class 2 National Insurance; self-employed with a Certificate of Small Earnings Exception, or you’ve recently stopped working. If for 26 weeks of the 66 weeks before your baby is due, you happen to be married; in a civil partnership; self-employed or unemployed; do unpaid voluntary work; have a spouse or partner who is registered as self-employed, or you are not eligible for Statutory Maternity Pay, you may still be entitled to claim Maternity Allowance for 14 weeks.
Impact on other Benefits – 0843 178 4196
The Maternity Allowance you receive can affect your other benefits, such as Council Tax Reduction; Housing Benefit; Employment and Support Allowance; Income Support; bereavement benefits and Carer’s Allowance. You will not be entitled to Jobseeker’s Allowance while receiving Maternity Allowance. To discuss with a member of the team whether your benefits will be affected by your Maternity Allowance please call 0843 178 4196.
You should have a decision on your claim within 14 working days of applying. If you’re not happy with the decision, you must ask for mandatory reconsideration before appealing. You can make an appeal after doing so to the Social Security and Child Support Tribunal. Their contact number is 0843 178 4197 and you will need to fill out some forms that you can request them to send you or you can find the forms on the gov.uk website.
Change of Circumstances/Miscarriages – 0843 178 3554
You may still be entitled to claim Maternity Allowance for 39 weeks if you’ve recently stopped working; have had different jobs or have had periods of unemployment. Any change in your circumstances or your partner’s circumstances must be reported immediately to your local Jobcentre Plus or by calling 0843 178 3554. If you have unfortunately suffered a miscarriage or stillbirth you may still be entitled to Maternity Allowance. If your baby is stillborn from the 24th week of your pregnancy or born alive at any point during the pregnancy (premature) you will still be entitled to Maternity Allowance.
Other ways to contact the Maternity Allowance team
For a hassle-free way to check your own entitlements to Maternity Allowance, you can use the free calculator tool which allows you to input your details and estimate your likely levels of income using maternity benefits. This will help you estimate your total Statutory Maternity Pay, or your Maternity Allowance if you don’t qualify for SMP. With this information, you can budget more effectively to make sure you aren’t caught out at this critical time, and work ahead of time to supplement your income if necessary. Concerned employers can also use the Maternity and Paternity calculators to check how much maternity/paternity allowance or adoption pay their employee is entitled to, and budget accordingly to ensure their employees can take the best possible care of themselves and their new arrival.
Maternity Allowance Head Office Address
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