The Legal Aid Agency provides those in England and Wales with Civil and Criminal Legal Aid. You can contact the agency directly on 0843 178 7343. For other departments within the Legal Aid Agency, see the table found below.
Legal Aid Agency Contact Numbers
|Department||Contact Number||Opening Hours|
|Legal Aid Agency Contact Number||0843 178 7343||Monday- Friday, 9am-6pm|
|Civil Legal Advice Helpline||0843 178 7344||Monday- Friday, 9am-6pm|
|Complaints||0843 178 7346||Monday- Friday, 9am-6pm|
|Careers||0843 178 7347||Monday- Friday, 9am-6pm|
|Forms Helpline||0843 178 7398||Monday- Friday, 9am-6pm|
|Submitting a Claim Helpline||0843 178 7399||Monday- Friday, 9am-6pm|
Legal Aid Agency Contact Number
The Legal Aid Agency has just under 2000 staff members and is based in London. However, they offer Legal Aid to anyone in England and Wales. The Agency is responsible for funding the Civil Legal Advice Service and works to improve legal aid casework. To contact the team, either for more information or for advice about your case, dial 0843 178 7343 and a member of the team will be able to help you further.
Civil Legal Advice Helpline
You can also get advice from the Civil Legal Advice Helpline, which is directly funded by the Legal Aid Agency. You can be eligible for funding if you’re a victim of domestic abuse, separating from an abusive partner, or you are being discriminated against in the workplace. You can check if you’re eligible for aid on the government website before calling 0843 178 7344, which will put you through to a member of the CLA, who can help you further.
You can complain about the level of service you have received from both the CLA and the Legal Aid Agency by calling 0843 178 7346. Complaints are usually dealt with within 20 days of submission, and complaints will only be accepted if they are about a member of staff. Complaints about your own solicitor will not be accepted.
You can apply for a job with the Civil Service over on the dedicated Careers website. However, you can chase up an application or find out more about a role by calling the careers team on 0843 178 7347.
If you’re unsure about the form you need to submit for your claim, you can ask your solicitor. Alternatively, you can find a range of forms here. If you’re still struggling to understand which form to send, you can call the Forms Helpline for the Legal Aid Agency on 0843 178 7398. This line is direct and will put you through to a member of the team right away.
Submitting a Claim Helpline
You can find help for submitting a claim online, or you can call the Submitting a Claim Helpline on 0843 178 7399. This is a direct line, which means you will be put through to a member of the claims team as soon as they become available.