Legal Aid Agency Contact Number

0300 200 2020

The Legal Aid Agency provides those in England and Wales with Civil and Criminal Legal Aid.

Legal Aid Agency Opening Hours

Department Opening Hours
Legal Aid Agency Contact Number Monday- Friday, 9am-6pm
Civil Legal Advice Helpline Monday- Friday, 9am-6pm
Complaints Monday- Friday, 9am-6pm
Careers Monday- Friday, 9am-6pm
Forms Helpline  Monday- Friday, 9am-6pm
Submitting a Claim Helpline  Monday- Friday, 9am-6pm

Legal Aid Agency Contact Number

The Legal Aid Agency has just under 2000 staff members and is based in London. However, they offer Legal Aid to anyone in England and Wales. The Agency is responsible for funding the Civil Legal Advice Service and works to improve legal aid casework. To contact the team, either for more information or for advice about your case, dial the number above and a member of the team will be able to help you further.

Civil Legal Advice Helpline

You can also get advice from the Civil Legal Advice Helpline, which is directly funded by the Legal Aid Agency. You can be eligible for funding if you’re a victim of domestic abuse, separating from an abusive partner, or you are being discriminated against in the workplace. You can check if you’re eligible for aid on the government website before calling the number above, which will put you through to a member of the CLA, who can help you further.


You can complain about the level of service you have received from both the CLA and the Legal Aid Agency by calling the number above. Complaints are usually dealt with within 20 days of submission, and complaints will only be accepted if they are about a member of staff. Complaints about your own solicitor will not be accepted.


You can apply for a job with the Civil Service over on the dedicated Careers website. However, you can chase up an application or find out more about a role by calling the careers team.

Forms Helpline

If you’re unsure about the form you need to submit for your claim, you can ask your solicitor. Alternatively, you can find a range of forms here. If you’re still struggling to understand which form to send, you can call the Forms Helpline for the Legal Aid Agency on the number listed above. This line is direct and will put you through to a member of the team right away.

Submitting a Claim Helpline

You can find help for submitting a claim online, or you can call the Submitting a Claim HelplineThis is a direct line, which means you will be put through to a member of the claims team as soon as they become available.