The Highways Agency, which is formerly known now as Highways England, works to maintain and improve the motorways and major A roads in England.
They work together with the Department for Transport to ensure that we can travel around the country safely and efficiently. If you need to speak to a specific department from the Highways Agency, we have all of the contact information that you might need below.
Highways Agency contact numbers
You can phone the number 0843 208 0986 to speak to a Highways Agency representative on the phone about any general enquiries you might have regarding the motorways and A roads in England.
You can also use this number to be directed to a specific office in England, there are currently seven Highways Agency offices around England. To be transferred through to your local office you can call the number above and ask to be put through to the Guildford, Bedford, Leeds, Manchester, Birmingham, Bristol or Exeter office.
Major road projects
Phone 0843 178 4339 to find out the most current information on the major road projects that are currently happening in your area, or an area you are travelling too. They will be able to give you information about projects in all regions of the UK and advise on how this may affect you when you travel and if there are any road closures you’ll need to be forewarned about.
You can also use this number to garner information about the Smart Motorways and the rules surrounding them. The people on the line will be able to tell you if likely to run into them when you are travelling.
Live traffic information
If you would like information on the live traffic for a specific area you can phone the number 0843 178 4340. If you provide them with details about where you are travelling from and too, they can assist you in finding a new route if your usual one is suffering from major traffic delays.
To find out information on the planned roadworks in your area you can phone the number 0843 178 6652. They will be able to give you information about the expected start and completion dates of the works and give an indication of whether to expect a delay or severe delay because of it.
Toll Road charges
Find out the specific Toll Road charges that are in place in the UK when you phone the number 0843 178 6654. Here they can provide accurate information on the costs associated with travelling on certain motorways, bridges and tunnels on A roads, bridges on minor roads and information on the London Congestion Charge and Durham Road User Charge Zone.
To make a complaint to the Highways Agency you can phone the number 0843 178 6656. The customer service team member will be able to take note of your complaint and help resolve to the best of their ability.
If you would like to learn about any jobs that are currently on offer with the Highways Agency, you can phone the number 0843 178 6657. Here they will be able to provide information for jobs in your area, the job description, tell you when the application closes and assist you with information on how to apply.
Other ways to contact the Highways Agency
You can also contact the Highways Agency by writing to them at the following addresses.
National Traffic Operations Centre
Quinton Business Park
1 Walnut Tree Close,
Registered in England and Wales No. 9346363