PAYE Employers Helpline

0300 200 3200

If you are an employer, whether you have had your business a while or are just taking on your first employee, HMRC can provide a range of expert advice on several topics that affect employers. To take advantage of this service, call the Employers telephone helpline.

PAYE Employers Helpline Contact Numbers

Employers Helpline Opening Hours
Head Office Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Emergency Calls Line Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
 Complaints Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Setting up Payroll Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Maternity Leave Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Student Loan Repayments Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Register as an Employer Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm

PAYE Employers Helpline

PAYE is a scheme that was brought in to allow HMRC to collect both Income Tax and National Insurance contributions from employees. All employers must deduct tax and National Insurance contributions each period, and the payroll software that you use should be able to do this. You must always submit a Full Payment Submission online before or on each payday so that HMRC can be aware of any payments made to your employee(s) and confirm the tax. If you don’t, you could be facing a penalty.

The PAYE scheme also monitors things like maternity pay and student loan repayments, as well as helping to set up payment schemes for the next tax year, and can be extremely useful for employers in regards to paying their employees.

Emergency Calls Line

If you are experiencing an emergency while using the PAYE system and need help making sure that you can use the system, you can call the customer services team, where a member of staff will be able immediately to help you with your problem and will ensure that you don’t have any more issues with PAYE.


As an employer, you may have had a bad experience while using the PAYE system. The customer services team want to know your opinions on the system so that they can make sure it is always running exactly as it should be, so if you are unhappy with your experience and would like to leave a complaint then you can call the team on  and someone will be ready to register your complaint and make sure that you are helped as soon as possible.

Setting up Payroll

As an employer, you will need to set up a payroll for each tax year for your company. If you are new to using the PAYE system or would like some help in setting up your payroll for the new year, then you should call the customer services team, where someone will try and help you set up your payment system as quickly and easily as possible so that you won’t experience problems in the future.

Maternity Leave

If you have an employee who will be leaving work shortly to begin their maternity leave, and you need to set up the maternity payments that they will be receiving with PAYE, then you can contact the customer services team by calling and a member of the team will answer any questions you might have about the maternity leave payments, and will make sure that your system is set up so that your employee will receive the payments they ask for.

Student Loan Repayments

As an employer, you should always make sure to monitor your employee’s payment and, if they are a university graduate, ensure that they begin to pay back their student loans as soon as possible. If you have an employee who you believe should begin paying back their student loan then you can contact the PAYE customer services team and a member of the team will make sure to check the employees status and, if they are liable for repayment, they will help you to set up the payments you will need to make to repay their loan.

Register as an Employer

If you are a new employer who would like to register with PAYE to ensure that your future employees will be paid correctly, then you can call the customer services team to be put in contact with someone who can help you to register with the system and monitor your payments.

Other ways to contact PAYE Employers Helpline

If you are looking to contact PAYE Employers Helpline then you can contact them by sending a letter instead, to this address:

Department for Work and Pensions
PO Box 50101

where a member of the customer services team will read and respond to your comments as soon as they can.