DWP Contact Number

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0843 178 4210

The Department For Work & Pensions, or the DWP as it is colloquially known, is the largest Government department in the UK. Its responsibilities include welfare and the policies on pensions.

DWP Telephone Contact Numbers:

DWP Phone Number
Head Office

0843 178 4210

Claims 0843 178 4211
Customer Services 0843 178 4212
Complaints 0843 178 4214

DWP Opening Hours

Department Opening Hours
All departments 8:00am – 6:00pm

DWP Support Services

DWP Contact Number

When you contact the DWP using the DWP Contact Phone Number, there is a chance that someone else has already asked a question similar to yours. We have collected a list of some of the more commonly asked questions, along with their suggested answers, below:

The Pensions Service was created in 2001 and operates out of local Pension centres, However, the main centre, which is found in Newcastle Upon Tyne, includes four main centres:

  • Future Pension Centre – Provides pension forecasts for those who are approaching the age of retirement
  • National Pension Centre – Deals with changes in circumstance and any questions about pension payments into bank accounts
  • Pension Tracing Scheme – Tracks old pensions and pension schemes
  • International Pension Scheme – Deals with pensions for those who have moved abroad

What Support Is Offered By The DWP For Carers?

The DWP provides support for carers in the form of:

  • Disability Living Allowance
  • Attendance Allowance
  • Carers Allowance
  • Vaccine Damage Payment
  • Personal Independence Payment

There are offices through the country who will deal with these benefits

What Public Bodies Are Included In The DWP?

The public bodies that are included in the DWP are:

  • The Health and Safety Executive
  • The Pensions Ombudsman
  • The Pensions Regulator

There are corporate buildings found across the country, including in London, Leeds, Blackpool, Newcastle Upon Tyne, Warrington and Sheffield. There is also a network of Jobcentre Plus, The Pensions Service and The Disability And Carers Services in operation via a network of approximately 1000 Jobcentres, contact centres and benefit procession centres around the whole of the UK.

If you have any other questions about the services provided by the DWP, you should use the DWP Contact Phone Number and someone will be able to give you more information and advice.

DWP: How to complain

To complain about one of the DWP benefits or services, contact the local office who will try their best to put things right for you. You can contact the office over the phone, by post or in person. Make sure you have to hand your National Insurance number and have a clear description of what happened and how you would like it to be put right for you.

About The DWP

The Department for Work and Pensions, otherwise known as the DWP, is responsible for welfare and pension policies. It is the largest department within the British Government.

There are four organisations in operation in the DWP. These are:

  • Jobcentre Plus
  • The Pension Service
  • Disability and Carers Service
  • The Child Maintenance Group

Job Centre Plus

The Job Centre Plus helps people move from benefits to work and assists employers in advertising their vacancies. It also provides benefits for people who are unable to find work due to a disability/health condition as well as those who are unemployed.

Disability and carer benefits

The DWP provides a range of benefits for people with disabilities, as well as people who act as a carer for another person. They include carer’s allowance, attendance allowance, personal independence payment and disability living allowance.

The Pension Service

This service provides information about pension options to people of retirement age. This includes the enforcement of the State Pension age and the issuing of the State Pension, top up Pension Credit, Winter Fuel Payments and Cold Weather Payments.

Child Maintenance Service and the Child Support Agency

Child Maintenance is a form of financial support which helps to support the everyday living costs of children. It’s paid when the parents have separated and goes through either of the above services if the parents are unable to reach an agreement between themselves. The CMS can calculate how much maintenance a parent should be paying and collect the payments if they need to directly from the parent’s payslip or benefits.

Official DWP Responsibilities

  • Understanding the causes of poverty and dealing with them.
  • Encouraging people to work and making sure that work pays.
  • Encouraging people who are disabled or in ill health to work and live independently.
  • Providing a decent income to those over the retirement age and effectively promote saving for retirement.
  • Providing value for money and reducing the risk of fraud and error.
  • Reducing the number of workplace deaths and injuries through the Health and Safety Executive.

Official DWP Priorities

  • Helping to reduce poverty and improve social justice.
  • Assisting people in finding and staying at work.
  • Helping disabled people to fulfil their potential.
  • Assisting people in saving for retirement through workplace pensions and a simple, fair State Pension age.
  • Recognising the importance of the family in providing a foundation for every child’s life.
  • Improving public services by providing value for money and reducing fraud.

DWP Local Offices

You may have a local pension office in your area, and you can use the DWP website to search for it. All you have to do is enter your postcode and the website will find your closest office- you can use it to make a state pension claim or to make a general enquiry.