VAT Helpline

0843 178 4298

You could have a number of reasons to call the VAT Helpline on 0843 178 4298, and when you do call this number you will be put in touch with a member of the team who can answer any questions you might want to ask and help you with any issues you might have had.

What is VAT?

VAT stands for Value Added Tax and is a tax that is levied on all goods and services that are purchased within the UK. VAT was introduced in 1973 and is the third largest source of government revenue, after income tax and National Insurance. The standard rate of tax for most good has been 20% since 2014, but can vary for certain items like domestic fuel, which has a VAT rate of 5%, or for food and children’s clothing (with VAT at 0%). As VAT is paid to the government by the seller or trader, it is known as an indirect or regressive tax.

VAT Rates

To speak to someone about your VAT, whether it is just a general enquiry regarding VAT and how it is used, or if you would like to register a complaint if you’re unhappy with a service you received regarding VAT, you can call the helpline on 0843 178 4298 and someone will be able to help you with whatever you need, so that you won’t be left disappointed with their help.

VAT Telephone Numbers

Department Contact Number
Helpdesk 0843 178 4298
Head Office 0843 178 4299
VAT Registrations 0843 178 4300
VAT Payments 0843 178 4302

Registering for VAT

There are specific criteria for considering whether you need to register for VAT or not. If you believe that you need to register your business for VAT, or you want to know more about the criteria that you have to meet then you can call the helpline on 0843 178 4300 and someone will be available to talk to you about registering your business, and will be able to let you know if you need to register your business for VAT, as well as being able to help you with the registration process.

VAT Return

A VAT Return is a record of all your business’ sales and purchases that must be submitted every three months. To find out more about the VAT Return and what it involves you can call the helpline on 0843 178 4301 and a member of the team can let you know everything about VAT Returns and help you to prepare yours if you don’t understand how to do it.

Paying my VAT Bill

If you need help with paying your VAT Bill then you can call the helpline on 0843 178 4302 and a staff member will be available to go through the process with you, including all of the ways that you can set up your payment, as well as discussing the price with you if you find any issues with what you are being charged.

Claiming back VAT

If you believe that you are in a position where you can claim back the VAT that you have paid, then you can talk to someone at the helpline on 0843 178 4303 and they will be able to clarify whether or not you can claim the VAT back, as well as helping you understand the basis of these claims and talking you through the act of claiming VAT back.

VAT Calculator

If you need to calculate how much VAT you may need to pay, or are confused about how to use the VAT Calculator, you should call the helpline at 0843 178 4304 and the staff member that you are put in contact with will be able to explain to you how to use the calculator to make sure you are paying the correct amount of VAT.

Other ways to contact VAT Helpline

If you don’t want to contact the VAT Helpline by calling them, you can reach them by sending a letter to this address:

HM Revenue and Customs
P4102
Chillingham House
Benton Park View
Newcastle
NE98 1ZZ
United Kingdom

and a member of the team will read and reply to you as soon as they can.

Pensions Credit Helpline

0843 178 4241

If you are interested in finding out more about the Pensions Credit or have any questions about what your pension credit will be once you reach state pension age, then you can call the helpline number on 0843 178 4241 for any help you might need.

Pensions Credit

The Pensions Credit is aimed for people who have reached the State Pension qualifying age who are living in Great Britain. The payments are made up from Guarantee Credit and Savings Credit, and are paid to members of the public who have reached past retirement age and are no longer able to support themselves, so their payments that they have earned both from the government and from saving throughout their life are repaid to ensure a healthy lifestyle.

Pensions Credit Helpline

If you find that you need to speak to someone at the Pensions Credit Helpline in regard to your pension credit, you can call 0843 178 4242 where someone will be able to answer any questions you might have, including whether you should be paid your pensions credit yet, or how much you are owed in pensions credit when your pension begins.

General Enquiries

You may have some general enquiries regarding your Pensions Credit and the payments you will be receiving, and you can find that any queries you have can be answered by a member of the team when you call the helpline on 0843 178 4242 and they will be able to listen to your questions and make sure that you are getting all of the information that you need regarding the Pensions Credit service and its payments/future payments to you and your loved ones.

Change in Circumstances

If you have experienced a change in your circumstances that you believe could affect your current or future Pensions Credit and would like to know how this could change things, or you would simply like to inform the helpline of the changes, then you can call 0843 178 4243 and someone will be able to register these changes and let you know how they can affect your pension.

Carer Benefits

If you are a carer who is also applicable to Pension Credit then you are able to apply for certain benefits that will overlap the payment of your Carer’s Allowance and Pension Credit, as you can’t have both benefits paid to you at the same time. To find out more about the limitations that apply to receiving extra payments, you should call 0843 178 4244 and someone will be able to discuss your current Pensions Credit or Carer’s Allowance payments with you and answer any questions you might have about the changes that can be made.

Eligibility

pension credit helpline

To find out if you are eligible to apply for Pensions Credit, you can call the helpline on 0843 178 4245 and a member of the team will be able to discuss the criteria that you must fit to retrieve your Pensions Credit, and how your pension will be applied to you.

Make a New Claim

To make a new claim for your Pensions Credit, you can contact the helpline by calling 0843 178 4296 and you will be able to discuss the reasons for your claim, and they will make sure to let you know whether your claim is valid as well as helping you to receive your payments if the claim is verified.

Complaints

If you have a complaint about the service you have received regarding your Pensions Credit, or you are unhappy with the amount of Pensions Credit that you have been paid and would like to register it as an issue, then by calling 0843 178 4297 you can have your complaint noted and a member of the team will try their best to make sure that the problem is dealt with as quickly as possible.

Pensions Credit Helpline Contact Numbers

Pensions Credit Phone Number Opening Hours
Head Office 0843 178 4241 Mon-Fri 8am-6pm
General Enquiries 0843 178 4242 Mon-Fri 8am-6pm
Change in Circumstances 0843 178 4243 Mon-Fri 8am-6pm
Carer Benefits 0843 178 4244 Mon-Fri 8am-6pm
Eligibility 0843 178 4245 Mon-Fri 8am-6pm
Make a New Claim 0843 178 4296 Mon-Fri 8am-6pm
Complaints 0843 178 4297 Mon-Fri 8am-6pm

Other ways to contact Pensions Credit Helpline

You can also contact the Pensions Credit Helpline by sending them a letter addressed here:

HM Revenue and Customs
P4102
Chillingham House
Benton Park View
Newcastle
NE98 1ZZ
United Kingdom

and someone will make sure to read and respond to your letter as soon as they can.

CRB/DBS Contact Number

0844 453 0162

Get in contact with the CRB by telephoning 0844 453 0162. What used to be known as a CRB check has, in recent years, been changed to a DRB check. A DRB check is an action performed by employers in order to ensure they are making a safe recruitment decision. The check will identify any candidates that are perhaps deemed unsuitable for certain types of work eg. work with children or vulnerable adults. DBS began operating on the 1st December 2012 after the merger of the criminal records bureau and the Independent Safeguarding Authority. DBS is now based in Liverpool. If you need to contact the DBS, the best way of getting in touch with them is by ringing their contact number on 0844 453 0162.

Track a DBS Application

DBS Contact Number

If you have submitted a DBS application and would like to track its whereabouts then you will receive a quick response by dialing 0843 596 4087. When you dial the number an operator will ask you information about the check that you submitted such as whether it was a standard or enhanced check. In order for the operator to successfully track the whereabouts of an application, you will need to provide them with the application reference number. Please note that you can ask the operator to track several applications at the same time if you have sent off more than one. You can also use this number to order blank DBS forms for new applicants to fill out – simply tell the operator you would like some new application forms and register yourself with DBS (you will need to provide contact details). If the tracking system shows a problem with any of your applications, the operator will explain the problem and tell you the relevant next steps in order to ensure your applications are assessed appropriately.

DBS Eligibility

The DBS eligibility contact number will help you to understand what type of roles require a DRB check. There is an eligibility tool available online, but when you call 0843 596 4089 you have the chance to speak to a professional who can help answer any queries you might have. Please remember that it is a legal responsibility to check whether the role is eligible for a DRB check before you take on staff in a new role. When you call the number, you will be asked by the operator to give details of the position that you are recruiting for. It is the advisor’s job to provide guidance and advice to you before you countersign any DBS form. Some of the things that will be explained to you in the phone call include regulated activity with children, regulated activity with adults, the supervision of children and the recruitment of ex-offenders. Feel free to ask any questions that you have about any of the above that apply to you.

DBS Check Guidance

If you manage employees in health or childcare then you will need to run a DBS check during the recruitment process. When you call this number 0843 596 4090, you will receive the guidance and support you need whilst running the check. It can often be a little confusing so this number will take you through to an adviser who can explain everything and answer any questions that you might have. There are three different DBS checks that are possible to run. The standard check looks into a person’s spent and unspent convictions and cautions, reprimands and final warnings, an enhanced check runs a standard check and then looks into any relevant information held by local police and you can also run an enhanced check that will show whether the person is barred from working in that particular role.Please state to the DBS check adviser which check you need to run. You can then begin the process.

DBS Contact Numbers

Department Contact Number Opening Hours
Application Tracker 0843 596 4087 8am-9pm
Mon-Fri
9am-4.30pm
Saturday
Eligibility 0843 596 4089 8am-9pm
Mon-Fri
9am-4.30pm
Saturday
Guidance 0843 596 4090 8am-9pm
Mon-Fri
9am-4.30pm
Saturday
Complaints 0843 596 4091 8am-9pm
Mon-Fri
9am-4.30pm
Saturday
Head Office 0844 453 0162 8am-9pm
Mon-Fri
9am-4.30pm
Saturday

 

PAYE Employers Helpline

0843 178 4229

If you are an employer, whether you have had your business a while or are just taking on your first employee, HMRC can provide a range of expert advice on several topics that affect employers. To take advantage of this service, call the Employers telephone helpline on 0843 178 4229.

PAYE Employers Helpline Contact Numbers

Employers Helpline Phone Number Opening Hours
Head Office 0843 178 4229 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Emergency Calls Line 0843 178 4230 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
 Complaints 0843 178 4231 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Setting up Payroll 0843 178 4232 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Maternity Leave 0843 178 4233 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Student Loan Repayments 0843 178 4234 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Register as an Employer 0843 596 4092 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm

PAYE Employers Helpline – 0843 178 4229

paye-helpline

PAYE is a scheme that was brought in to allow HMRC to collect both Income Tax and National Insurance contributions from employees. All employers must deduct tax and National Insurance contributions each period, and the payroll software that you use should be able to do this. You must always submit a Full Payment Submission online before or on each payday so that HMRC can be aware of any payments made to your employee(s) and confirm the tax. If you don’t, you could be facing a penalty.

The PAYE scheme also monitors things like maternity pay and student loan repayments, as well as helping to set up payment schemes for the next tax year, and can be extremely useful for employers in regards to paying their employees.

Emergency Calls Line – 0843 178 4230

If you are experiencing an emergency while using the PAYE system and need helping making sure that you can use the system, you can call the customer services team on 0843 178 4230 where a member of staff will be able immediately to help you with your problem and will ensure that you don’t have any more issues with PAYE.

Complaints – 0843 178 4231

As an employer, you may have had a bad experience while using the PAYE system. The customer services team want to know your opinions on the system so that they can make sure it is always running exactly as it should be, so if you are unhappy with your experience and would like to leave a complaint then you can call the team on  and someone will be ready to register your complaint and make sure that you are helped as soon as possible.

Setting up Payroll – 0843 178 4232

As an employer, you will need to set up a payroll for each tax year for your company. If you are new to using the PAYE system or would like some help in setting up your payroll for the new year, then you should call the customer services team on 0843 178 4232 , where someone will try and help you set up your payment system as quickly and easily as possible so that you won’t experience problems in the future.

Maternity Leave – 0843 178 4233

If you have an employee who will be leaving work shortly to begin their maternity leave, and you need to set up the maternity payments that they will be receiving with PAYE, then you can contact the customer services team by calling 0843 178 4233 and a member of the team will answer any questions you might have about the maternity leave payments, and will make sure that your system is set up so that your employee will receive the payments they ask for.

Student Loan Repayments – 0843 178 4234

As an employer, you should always make sure to monitor your employee’s payment and, if they are a university graduate, ensure that they begin to pay back their student loans as soon as possible. If you have an employee who you believe should begin paying back their student loan then you can contact the PAYE customer services team on 0843 178 4234 and a member of the team will make sure to check the employees status and, if they are liable for repayment, they will help you to set up the payments you will need to make to repay their loan.

Register as an Employer – 0843 596 4092

If you are a new employer who would like to register with PAYE to ensure that your future employees will be paid correctly, then you can call the customer services team on 0843 596 4092 to be put in contact with someone who can help you to register with the system and monitor your payments.

Other ways to contact PAYE Employers Helpline

If you are looking to contact PAYE Employers Helpline then you can contact them by sending a letter instead, to this address:

Department for Work and Pensions
PO Box 50101
London
SW1P 2WU

where a member of the customer services team will read and respond to your comments as soon as they can.

HMRC Contact Number

0844 453 0158

There could be many reasons why you might need a contact number for Her Majesty’s Revenue and Customs (HMRC). If you find yourself needing to speak to someone about an issue that will be related to the HMRC’s services then you can call 0844 453 0158 to find someone who will be available to help you.

HMRC

hmrc

HMRC is the UK’s tax, payments and customs authority, whose purpose is to collect the money that pays for the UK’s public services, as well as helping families and individuals with targeted financial support. HMRC try to be impartial and increasingly effective when it comes to their administration methods. They help the honest majority to get their tax right as well as making it hard for the dishonest majority to cheat the system. They are a non-ministerial department that is supported by two agencies as well as public bodies.

HMRC Contact Number

If you need to contact HMRC for whatever reason, you can easily reach their contact team at 0844 453 0158 and someone will be able to answer any questions you might have about the HMRC’s services or help you if you have had an issue with any of the services that they offer.

Tax Payments Helpline

If you are making tax payments to the HMRC and are interested in finding out how the payments are taken, or would like to know more about what tax is used on and what you will be taxed on, then you can call the HMRC contact number on 0844 248 1688 where you will find a member of staff ready to talk to you and answer any of your queries.

Benefits Payment Helpline

If you receive benefits from the HMRC and are interested in finding out what kind of benefits they pay out, or you would like to discuss the benefit schemes that the HMRC develop, then you can call their team on 0844 248 1687 and someone will be available to answer any questions you might have for them.

National Minimum Wage Helpline

You may find that you are interested in finding out more about the National Minimum Wage and would like to speak to a member of the team about the wage, or you could even have experienced a problem regarding payment of the National Minimum Wage and would like to discuss this with someone, which you can do by calling 0844 248 1685 where someone will be able to help you found out any information you might be looking for.

Self-Employed Helpline

If you are self-employed and would like to register this with HMRC to ensure that you are taxed correctly then you should call the team on 0844 248 1684 and a team member will make sure that you are signed up as self-employed and have all the correct information and documentation for your new employment status.

HMRC Self Assessment Contact

If you need assistance with completing a Self Assessment tax return, you can call HMRC on 0843 178 4198. You will need to do this if you are self-employed. HMRC requires everyone in self-employment to fill out these tax return forms. They use the information you give them about your income and expenses to calculate your income tax for you, which you then need to pay. You may not need to pay anything depending on how much you earn from self-employment.  If you have a specific concern regarding Self Assessment, you can find more contact numbers here.

HMRC Change of Address

If you move to a new address, you should update your new details with HMRC as soon as possible. Correspondence from HMRC is confidential, so you should make sure that they send letters to the appropriate postal address. Where you live and how much you pay to live there can also affect benefits and tax credits, so this might be considered a change of circumstances too. Call HMRC on 0844 453 0158 to notify them of your new address. You can also specify a different postal address than your residential address if you need to. If you have a Government Gateway personal tax account, you might be able to change your details there.

HMRC Complaints

If you have any complaints about the services you have received from HMRC or are unhappy with a situation you believe relates to their service, then you can register a complaint with them by calling 0844 248 1683 and speaking to a member of the team who will file your complaint and ensure that the problem is solved.

HMRC Contact Numbers

Employers Helpline Phone Number Opening Hours
Head Office 0844 453 0158 8:30am-11:30pm, 7 days a week
Tax Payments 0844 248 1688 8:30am-11:30pm, 7 days a week
Benefit Payments 0844 248 1687 8:30am-11:30pm, 7 days a week
National Minimum Wage 0844 248 1685 8:30am-11:30pm, 7 days a week
Self-Employed Helpline 0844 248 1684 8:30am-11:30pm, 7 days a week
Complaints 0844 248 1683 8:30am-11:30pm, 7 days a week

Other ways to contact HMRC

If you are interested in finding other ways to contact HMRC then you can easily reach them by sending a letter to this address:

HM Revenue and Customs
BX9 1AS
United Kingdom
where a team member will read and respond to the letter as quickly as they can.