0843 557 5289

Attendance Allowance is a benefit which can help towards the extra cost of living if you have a moderate to severe disability and is for those caring for you. To call the Information Helpline, call 0843 557 5289. For other numbers related to the Attendance Allowance benefit, see the table below.

Attendance Allowance Contact Numbers

Department Contact Number Opening Hours
Attendance Allowance Information Helpline 0843 557 5289 Monday- Friday, 9am-6pm
Complaints 0843 178 7336 Monday- Friday, 9am-6pm
Eligibility and Assesment Helpline 0843 178 7337 Monday- Friday, 9am-6pm
Claims Helpline 0843 178 7338 Monday- Friday, 9am-6pm
Change in Circumstances Helpline 0843 178 7339  Monday- Friday, 9am-6pm

Attendance Allowance Information Helpline

Attendance Allowance is a benefit which can help towards the extra cost of living if you have a moderate to severe disability and is for those caring for you. How much you receive depends on your disability, along with the level of care you may need. Depending on your disability, you could receive either £55.65 or £83.10. This doesn’t tend to cover mobility needs, however. For more information about the Attendance Allowance benefit, call the Attendance Allowance Helpline on 0843 557 5289.


If you would like to contest your allowance, or you would like to reapply for the Attendance Allowance, you can do so by calling 0843 178 7336. This line can also be used to make a complaint about a member of staff, or about your treatment.


Eligibility and Assesment Helpline

If you’re over 65, have a physical disability (including blindness) or a mental disability, and have needed help for 6 months, then you are entitled to the Attendance Allowance. To receive this benefit, you should also live in the UK or have lived here for at least 3 years. If your disability is terminal, you don’t have to prove how long you have been ill for, and will automatically receive the higher rate. For more information on your eligibility, call the Eligibility and Assesment Helpline on 0843 178 7337.

Claims Helpline

You can claim Attendance Allowance by filling in this form. If you would like to find out more about a claim you have filed, call the Claims Helpline on 0843 178 7338. Someone will be able to chase up an application for you. If you would like to find out about your eligibility, you will need to call the eligibility helpline, which can be found above.



Change in Circumstances Helpline

Your circumstances depend on your disability, and if these change, your eligibility can change too. You should contact the Change in Circumstances Helpline should something change in order to let them know. Circumstances can change in a number of ways. For example, if you change your name, your doctor’s details change, or if you are taken to the hospital. You can call the Change in Circumstances line on 0843 178 7339.