The Armed Forces Compensation Scheme is available to both serving and former personnel who are injured as a result of serving in the Armed Forces. If you have any questions relating to the scheme, please call the contact number on 0843 178 7418.
Armed Forces Compensation Scheme Contact Numbers
|Department||Contact Number||Opening Hours|
|Armed Forces Compensation Scheme||0843 178 7418||Monday-Friday: 8am-5pm|
|Other Benefits||0843 178 7420||Monday-Friday: 8am-5pm|
|Payment Arrangements||0843 178 7421||Monday-Friday: 8am-5pm|
|Forms Helpline||0843 178 7423||Monday-Friday: 8am-5pm|
|Worsening Conditions Helpline||0843 178 7424||Monday-Friday: 8am-5pm|
|Fast Payments Helpline||0843 178 7425||Monday-Friday: 8am-5pm|
Armed Forces Compensation Scheme
The Armed Forces Compensation Scheme is designed to provide compensation for injury, illness or death which occurs as a result of serving in the Armed Forces on or after the 6th April 2005. For any illnesses, injuries or death occurring up to this date, this is dealt with by the War Pension Scheme. It’s a no-fault scheme so payment will be made without admitting fault. All current and former members of the Armed Forces are eligible and you can submit a claim whilst serving. If you have a question which relates to the Armed Forces Compensation Scheme, you can call the contact number on 0843 178 7418. This will put you through to Veterans UK, who administer the scheme on behalf of the Ministry of Justice. When you call this number, please press 3 to speak to the compensation scheme department.
Personnel from the Armed Forces may be entitled to other benefits, depending on their circumstances. This includes the Armed Forces Independence Payment for serious injuries, the Disabled Facilities Grant to help adapt homes, Personal Independence Payment from the DWP, Employment and Support Allowance, Universal Credit, Income Support, Housing Benefit, and Council Tax Benefit. To find out if you are eligible for any other benefits, you can contact Veterans UK on 0843 178 7420 – press 3 to speak to the compensation scheme department.
If you’re still serving in the Forces when you make your claim, it will be paid into the account held on the Joint Personnel Administration system. If you make the claim after you have served in the Armed Forces, it will be paid into the account that you describe on the claims form. If you have any questions about the payment arrangements, you can contact Veterans UK on 0843 178 7421. When you call, please press 3 to speak to the Compensation Scheme team, and they will be able to tell you when the payment should be made.
Different forms are required for claiming the Armed Forces Compensation Scheme. If you’re claiming on behalf of yourself, you need form WPS001. If you are a dependent claiming after a death, you need a claim form and a details form. If you need help with filling out the forms, please call 0843 178 7423 and press three to speak to the Compensation Scheme department.
Worsening Conditions Helpline
Most payments under the Armed Forces Compensation Scheme are designed to be final and will take into account the anticipated development of an illness or injury. However, if there have been further developments since the decision, you can ask the scheme to review it – for instance, if another illness or injury has occurred due to the original injury or illness. You must apply for a review within one year of the condition worsening. If you wish to have your claim reviewed, call 0843 178 7424. When you call, press 3 to speak to the Veterans UK team about the Compensation Scheme and worsening conditions.
Fast Payments Helpline
If you are seriously injured, you may be able to get an upfront AFCS payment, without needing to go through the entire claims process. This will provide you with financial support as quickly as possible. In order to receive a fast payment, you must apply within six months of the injury occurring. The injury/illness must have occurred in service and be caused by service, and it must meet a certain tariff score of 1-8. To get help with claiming a fast payment, call the Compensation Scheme Helpline on 0843 178 7425. Press 3 to speak to the Compensation Scheme department.
Other Ways to Contact the Armed Forces Compensation Scheme
You can contact Veterans UK via Twitter.
You can also write to Veterans UK by using the following address:
Ministry of Defence